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Follow these steps and run the troubleshooter. The Network Adapter troubleshooter is an automated tool which will check the adapter in the computer for any known issues and provides the details and on how to fix them. If issue persists, try the steps mentioned below and see if it helps. Click OK to remove the driver.į) Restart the computer (After restarting the computer, Windows will install the default drivers). If the issue still persists, let us try to Uninstall and Reinstall the Universal Serial Port (USB) Drivers.Ī) Press Windows key + X key when you are at desktop.Ĭ) Find and double-click Universal Serial Port driver from the left panel to uninstallĭ) Right-click the device, and click Uninstall.Į) Windows will prompt you to confirm the device’s removal. You may also try re-installing the Ethernet adapter driver and check. You may connect the Surface Ethernet adapter to different USB port and check if it helps. You may connect the Ethernet cable directly to the laptop and install all the pending updates to check if it helps. Are you facing any issues connecting Ethernet cable directly to dell laptop? Did you try connecting it to different USB port?Ģ. Please answer the below questions to assist you better.ġ. Sorry for the Inconvenience caused, I understand you are facing issues connecting the Ethernet adapter to your dell laptop. J5create USB 3.Welcome to Microsoft Community and Thank you for posting your query.